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Shipping/Returns Policy

Generator Energy Solutions Inc. has a 30 Day Money back Guarantee on all direct purchases, less shipping & handling- taxes not applicable.

When returning a product, please make sure to have the following documents and required information.

  1. All returns must be accompanied by all original proof of purchase documents.
  2. Ensure you fill out and place the Merchandise Return Form (provided with purchase) on/in the original packaging.
  3. Shipping charges are non-refundable. It is the responsibility of the customer to pay for all shipping costs in returning a product. For exceptions, please call our customer support team.
  4. If the order has shipped and is then canceled, it is still the responsibility of the customer to pay for all shipping cost in returning a product. Shipments cannot be rerouted once a package has been shipped.
  5. All returns must be in the original packaging and contain all original components. Without all the original components, including manuals, nuts and bolts etc., the return will not be accepted. Upon arrival at our facilities, your return will be inspected for all parts and pieces for processing of your refund. Generator Energy Solutions Inc. reserves the rights to refuse any returns upon inspection. All shipment should be inspected at the tome of delivery. Damaged goods should be refused.
  6. Upon check-in of the returned package, the refund will be processed within 7-10 business days.
  7. Final sale or discontinued items are not eligible for returns or exchanges.
  8. Items received within 30 days of the ship date are eligible for a refund. For exceptions, please contact our customer support team.

It is the customer’s responsibility to obtain the tracking number provided by the courier you are shipping with. It is recommended to keep the tracking number in order to guarantee a refund. It also allows the product to be tracked if there is a shipping error.

If you are not 100% satisfied with your Generator Energy Solutions Inc. product, you may call us toll free at 1-888-750-4078 for assistance or to start the return process.

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