Warranty Policy

The Limited Warranty is effective as of the date of purchase for portable and inverter generators. This Product, if properly stored, maintained and used in compliance with all instructions and warnings, will be free from substantial defects in material and manufacturing for 3 year of purchase. This Limited Warranty does not cover normal wear and tear, as determined by the manufacturer, and is null and void with respect to: (a) any Product that was purchased from an unauthorized dealer, retailer or distributor, (b) any Product that was modified or altered, (c) any Product that was improperly or inadequately serviced or maintained, (d) any Product that was subject to negligence or excessive or improper use, including use in improper conditions, as determined by the manufacturer, (e) any failure or damage caused by the use of a Product with any accessories other than authentic products, or (f) any Product that was subject to any use not in accordance with the applicable specifications provided with the product. If any Product fails to conform to this Limited Warranty, original purchaser's sole and exclusive remedy is either the replacement or repair, at the manufacture's election, of the defective Product. Original purchaser must return the Product to the manufacturer along with satisfactory proof of purchase, with return shipping prepaid by original purchaser. The repaired or replaced Product is warranted under the terms of this Limited Warranty. You can always contact us for any return question at support@generatorenergysolutions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Don't Take Our Word For it! Here's What Our Customers Think:

We had a tornado hit our neighborhood a few weeks ago. We lost power for 5 days. I bought this the first day due to the destruction of the houses in our area and knew we wouldn't have power anytime soon. I ran it at least 18 hours a day with no sluggishness and when filled with gas it worked the whole time. I only shut it down when we went to bed. It was great not having to fill it up every few hours and it lasted the 17-19 hours as advertised. It's well worth the price, easy to maintain and start.

Paul W.

In preparation for the worse during the pandemic, I decided to purchase a generator to add to my growing collection of survival equipment. Shipping was fast, and the generator is exactly as advertised.

Taylor L.

So far I love it. Arrived on time, well packed. Set up rather easily. I oiled and fueled it and it started on the first pull. Battery included. It ran everything I needed to.

Mitchell M.